At Bookmova, we strive to ensure your complete satisfaction with every purchase. Due to the digital nature of e-books, our policy is designed to be fair while complying with industry standards.
Refund Eligibility
✅ Approved Requests:
Technical issues preventing download/access (e.g., file corruption)
Accidental duplicate purchases
Unauthorized transactions (fraud protection)
❌ Non-Eligible Cases:
Changed your mind after download
Compatibility issues (check device requirements before purchase)
Expired promotional/discounted items
How to Request a Refund
Contact Support within 7 days of purchase:
Email: [email protected]
Live Chat: *Available 24/7*
Provide:
Order number
Reason + proof (e.g., error screenshots)
Process Timeline
⏳ 1–3 business days for review → Approved refunds issued to original payment method.
Important Notes
🔹 Subscription Cancellations: Pro-rated refunds available for unused periods.
🔹 Gifted E-books: Refunds go to original purchaser.
🔹 Abuse Prevention: Repeated requests may trigger account review.
Questions? Visit our [Help Center] or contact support.
Policy last updated: 4/25/2025
